We are pleased to welcome you to our website. Buy online all our high-performance, chemical-free, luxury Organic (BIO) Cosmetics you need for the health and beauty of your skin.

We deliver to all destinations in Romania via FAN Courier and SAMEDAY. Delivery to for orders that are less than 100 RON cost 15.51 and for orders greater than 100 RON Romania is free.

We also accept international orders. Deliveries to Europe are provided via DPD. Deliveries outside Europe are provided via EMS. The cost of delivery is 150 lei.

Delivery time

Orders are shipped within a maximum of 2 business days of placing the order or payment. Delivery time is:

– 24 working hours for deliveries in Romania

– 4 working days for deliveries in Europe

– 5 working days for deliveries outside Europe

Public Holidays

Hera medical cosmetics BIO does not deliver on public holidays in Romania.

CUSTOMER SERVICE POLICY

We are an online store of Organic (BIO) Cosmetics and we are committed to offering you Natural Specialty Products of the highest quality. We are proud to be able to provide exceptional service to our customers along with high quality Organic (BIO) Cosmetics. We strive that all products listed on our website are available in stock and we assure you that our prices are real and correct. If an ordered product is not available or we cannot honor your order, we will notify you within the first 2 business days of placing your order to agree to a convenient alternative, product reservation or refund. If, for any reason, we are unable to ship your order, we will notify you within the first 2 working days of placing your order.

RETURN POLICY

1 | according to the law of distance Commerce, the conditions for the return / exchange of the purchased products, or the renunciation of the purchase without invoking any reason, are stipulated in the framework of O. G. no. 34 | 2014 with subsequent changes, as follows:

If the product ordered is not what you wanted, you can return it for exchange or for the return of the value of the product (Lessin shipping costs) within a period of 14 calendar days from the date of purchase, without citing a reason and without penalties. We recommend that returned products be in the original packaging with all accessories, intact labels, accompanying documents and a copy of the purchase invoice. The return of a product without its packaging or without packaging or product accessories will result in a decrease in the value of the products, as mentioned below. It is not accepted for return products that show physical changes: unsealing, partially or completely consumed product, chipping, scratches, stains, cracks, etc.

The return costs will be borne by the customer and the refund of the rest of the payment will be made no later than 14 days from the date of receipt of the returned goods.

The costs of the associated services already executed at the time of delivery and / or payment of the order, namely the delivery costs, the refund fee, the costs of opening the package, the costs for additional kilometers, the bank fees and those for online payment, will be deducted from the price of the product.

Products will be returned only by Fan Courier, to the address and coordinates on the purchase invoice.

We do not accept the delivery of the return by Romanian Mail, We do not accept the payment of the refund of the return, the parcels sent thus being unprocessed and returned to the sender.

For more details you can contact us at office@heramedical.ro

2 | if the products are defective or you have received a product other than the one ordered online, you can choose between a refund, a product exchange or a credit to your online account, which you can use on a later order. We do not accept returns on products sold at a discount.

In the unlikely event that you received a defective product or a product you did not order, please EMAIL us at office@heramedical.ro within the first 5 days after receipt of the package. Please specify the invoice number and briefly describe the problem, as well as provide a contact telephone number during the day. We will contact you by phone to discuss the return and issue you a return authorization.

All products to be returned must be sent in the original packaging in which they were shipped, the packaging of the products must be unopened, the labels and contents must be intact.

Returns must be received by Hera Medical within 14 days of approval of the return. Any refund will be credited through the original payment method.

SAMPLE DELIVERY POLICY

To give you the opportunity to get to know our products, we are happy to offer samples. Each order shall be accompanied by a sample of a complementary product. In addition, we can exclusively deliver samples to you, before you decide what you want to purchase, under the following conditions:

  • 1-3 samples free, only pay the delivery cost
  • over 3 samples, 20 lei per sample is paid starting with the 4th sample, also the cost of delivery is paid

The cost of delivering samples in addition to an order will be borne by the customer and is

  • 30 lei for delivery in Romania
  • 100 lei for delivery outside Romania

Payment for the exclusive submission of samples is made in advance.