FRAGRANCE FREE SET
DESCRIPTION
Our organic fragrance-free skincare kit has soothing and nourishing benefits, due to its potent active botanical ingredients like shea butter, glycolic acid, and grapeseed oil. Our sensitive skin solution has been developed especially for people with ultra-sensitive skin. The formulations do not contain essential oils and use only the very mildest all natural ingredients. The set restores skin’s balance due to a proprietary skin hydration complex. This set is suitable for your morning or night time skincare routine.
DISCOVER THE PRODUCTS
GLYCOLIC CLEANSER
AH-DMAE COMPLEX
AH1 SERUM
EYE CONTOUR FORMULA | FIRMING
APPLICATION
GLYCOLIC CLEANSER: Apply one pump on dry or damp face, neck, and décolleté. Massage in gently, with circular motions, for 1 minute. Rinse with cold or warm water.
May be diluted with water for extra sensitive skin.
For best results, alternate use with a FACIAL EXFOLIANT/PEELING, to further aid with new cell-turnover to reveal soft new skin.
AH-DMAE COMPLEX: In the morning and/or evening, apply a thin layer on the clean skin of the face, neck and décolleté. Ideal to apply after the facial serum.
AH1 SERUM: Apply a few drops to face before moisturizer. If irritation occurs, stop use, and consult a physician. Use only as directed, on uninjured skin. Patch testing prior to use is advised. Keep out of reach of children.
EYE CONTOUR FORMULA | FIRMING: Morning and/or evening. Apply in the final step of your skincare routine, about ½ a pea size, with your ring fingers, and pat the orbital area under the eyes and along the crow's feet wrinkles. For a maximum effect, aplly up to the brow line and on the temples up to the hairline.
BRAND
HERA MEDICAL by Dr. Raluca Hera
We are pleased to welcome you on our website. Shop online for all our luxury, high-performance, chemical-free, organic skincare you need for the health and beauty of your skin.
We deliver to all destinations in Romania via SAMEDAY and CAGRUS. Delivery in Romania for orders over 200 RON is free of charge.
We also accept international orders. Deliveries within Europe are insured via DPD and DHL. Deliveries outside Europe are insured via DHL. The delivery cost is 150 RON.
Delivery time
Orders are dispatched within 2 working days after order or payment. Delivery time is:
- 24 working hours for deliveries in Romania
- 4 working days for deliveries in Europe
- 5 working days for deliveries outside Europe
Legal Holidays
No shipments are made on Romanian public holidays.
CUSTOMER SERVICE POLICY
We are a luxury organic online skincare products store and we are committed to providing you with the highest quality, natural specialty products. We pride ourselves on providing exceptional customer service to our customers, along with high quality organic skincare products. In the event that an ordered product is not available or we are unable to honour your order, we will notify you within 2 working days of placing your order to arrange a convenient alternative, product reservation or refund. If, for any reason, we are unable to ship your order, we will notify you within 2 business days of placing your order.
RETURN POLICY
1| According to the law on distance commerce, the conditions for returning | exchanging purchased products, for any reason, are stipulated in the O.G. no. 34 | 2014 as amended, as follows:
If the product ordered is not what you wanted, you can return it for exchange or for a refund of the value of the product (minus the costs listed below) within 14 calendar days from the date of purchase, without giving a reason and without penalty. We recommend that the returned products be in the original packaging with all accessories, with the labels intact, the documents that accompanied them and with a copy of the Purchase Invoice. Returning a product without its packaging or product accessories will result in a reduction in the value of the products as mentioned below. Products with physical alterations: opened priducts, partially or totally used products, products with scratches, stains, cracks, etc. will not be accepted for return.
The return costs are the responsibility of the customer and the remaining payment will be refunded within 14 days of receipt of the returned goods.
The costs of associated services already performed at the time of delivery and/or payment of the order, i.e. delivery costs, refund fee, costs for opening the parcel, costs for additional mileage, bank and online payment fees, will be deducted from the price of the product.
The products will be returned according to the instructions and documents received from HERA MEDICAL SRL.
We do not accept return delivery by Romanian Post, we do not accept shipping payment of the return, parcels sent in this way will be unprocessed and returned to sender.
For more details you can contact us at [email protected]
2| If the products are defective or you have received a product other than the one you ordered online, you can choose between a refund, a product exchange or a credit to your online account, which you can use for a future order. We do not accept returns on discounted products.
In the unlikely event that you have received a faulty product or a product you did not order, please email us at [email protected], within 5 days of receiving your parcel. Please include the invoice number and a brief description of the problem and a daytime phone contact number. We will contact you by phone to discuss the return and issue you with a return authorization.
All products to be returned must be sent in the original packaging in which they were shipped, product packaging must be unopened, labels and contents intact.
Returns must be received by HERA MEDICAL SRL within 14 days of return approval. Any refunds will be credited to your original method of payment.
SAMPLE DELIVERY POLICY
To give you the opportunity to experience our products, we are happy to provide samples. On request, your order may be accompanied by a sample of a complementary product, subject to stock availability. In addition, we can exclusively deliver samples before you decide what you want to buy. Samples are delivered under the following conditions:
- 1-3 samples free of charge, customer pays shipping cost
- over 3 samples, you pay 30 lei per sample from the 4th sample onwards; customer pays shipping cost
